Rita, Rita, and Daniel Octavianus Pandaleke. “PENGARUH SERVICE QUALITY DAN SERVICE VALUE TERHADAP CUSTOMER SATISFACTION SERTA DAMPAKNYA PADA BEHAVIOR INTENTION”. Jurnal Perspektif Manajerial dan Kewirausahaan (JPMK) 2, no. 1 (January 18, 2022): 75–89. Accessed April 20, 2024. http://jurnal.undira.ac.id/jpmk/article/view/104.