MOHAMMED, omar. The Role Moderating of E-Word of Mouth in the Relationship Between E-CRM and Customer Loyalty; Empirical Study Of Online Shopping. Jurnal Perspektif Manajerial dan Kewirausahaan (JPMK), [S. l.], v. 5, n. 1, p. 1–14, 2025. DOI: 10.59832/jpmk.v5i1.277. Disponível em: https://jurnal.undira.ac.id/jpmk/article/view/277. Acesso em: 30 apr. 2025.